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LoriB New Member
New Member

Phaser 7800 toner not recognized

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My Phaser 7800 is not recognizing United States toner cartridges. It is listing numbers on the screen for a toner cartridge it will accept and it is the cartridge number that is not North America according to the map on the inside cover of the printer.

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Phaser 7800 toner not recognized

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Then you will need to either call Xerox and pay them to convert it, or buy your toners online and shipped from the area the printer came from.

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Joe.
LoriB New Member
New Member

Re: Phaser 7800 toner not recognized

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This is the first time replacing the cartridges that came with the printer. Do they set them up to not accept the correct cartridges?

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Phaser 7800 toner not recognized

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If it is specifying it needs DMO or European market toner , the machine is from there so it uses products from that region.

 

You need to replace the part with the one it specifies.

 

 

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Joe.
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