Phaser 8560 FPM Downloading Smaller PDF scans causes unit to crash.

[pkerbage]

The 8560MFP crashes (and has crashed since day 1) when attempting to download small versions of the PDF after scanning. I am on the latest Firmware that is published (which is shamefully dated Dec. 10, 2010 - so 3 years old). OS 8.62 / PS 4.9.10

Is there a solution to this or do I need to just buy a new scanner? And last - since this is a WELL KNOWN problem , why hasn't XEROX posted the newer Firmware - why 3 years behind on a CURRENT product ?

[Kimzi]

Hey you!

known problem? as in Xerox support told you?

I suggest you install the twain driver and scan directly to a pc/server if this is a known problem.

If thats what you're doing I suggest you try scanning to the printer harddrive instead.

You could ask xerox for the latest spar firmware if you cannot get it to work.

Best Regards

Kimzi

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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

[Abigail111]

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pkerbage wrote:

The 8560MFP crashes (and has crashed since day 1) when attempting to download small versions of the PDF scanning. I am on the latest Firmware that is published (which is shamefully dated Dec. 10, 2010 - so 3 years old). OS 8.62 / PS 4.9.10

Is there a solution to this or do I need to just buy a new scanner? And last - since this is a WELL KNOWN problem , why hasn't XEROX posted the newer Firmware - why 3 years behind on a CURRENT product ?

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HI there

I have encountered the similar problems with you.Then i have purchase a new PDF scanner.It supports to scan or process PDF files effectively.You can also have a try.VBut i want to know that if there is any free trial or cheap program .Thanks a lot