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Phaser 8560 FPM Downloading Smaller PDF scans causes unit to crash.

The 8560MFP crashes (and has crashed since day 1) when attempting to download small versions of the PDF after scanning. I am on the latest Firmware that is published (which is shamefully dated Dec. 10, 2010 - so 3 years old). OS 8.62 / PS 4.9.10

Is there a solution to this or do I need to just buy a new scanner? And last - since this is a WELL KNOWN problem , why hasn't XEROX posted the newer Firmware - why 3 years behind on a CURRENT product ?

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Valued Advisor
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Re: Phaser 8560 FPM Downloading Smaller PDF scans causes unit to crash.

Hey you!

 

known problem? as in Xerox support told you?

I suggest you install the twain driver and scan directly to a pc/server if this is a known problem.

If thats what you're doing I suggest you try scanning to the printer harddrive instead.

You could ask xerox for the latest spar firmware if you cannot get it to work.

 

Best Regards

Kimzi


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Re: Phaser 8560 FPM Downloading Smaller PDF scans causes unit to crash.


pkerbage wrote:

The 8560MFP crashes (and has crashed since day 1) when attempting to download small versions of the PDF scanning. I am on the latest Firmware that is published (which is shamefully dated Dec. 10, 2010 - so 3 years old). OS 8.62 / PS 4.9.10

Is there a solution to this or do I need to just buy a new scanner? And last - since this is a WELL KNOWN problem , why hasn't XEROX posted the newer Firmware - why 3 years behind on a CURRENT product ?


HI there

I have encountered the similar problems with you.Then i have purchase a new PDF scanner.It supports to scan or process PDF files effectively.You can also have a try.VBut i want to know that if there is any free trial or cheap program .Thanks a lot

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