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Frequent Member
Frequent Member

Pink Line on paper

Product Name: Xerox 7830
Operating System: Not Applicable

Hello,

I'm getting this pink line on out papers when I scan or copy.

If I print from the network I don't get any lines. 

I have treid installning a new waste cartridgre since that was full, I also tried a new drum in every slot but it didn't help.

Any tips?

 

Screenshot 2020-03-16 at 10.31.04.png

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3 Replies
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Valued Advisor
Valued Advisor

Re: Pink Line on paper

Hi,

If it is just on copy and scan, it means there is something on the optical system (platen). Make one copy from DADF and one from platen to diagnose. If it is just from DADF clean the CVT glass (the little one). If the issue come also from the platen, you must clean the optical system (under the platen glass).

 

Gabi

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Frequent Member
Frequent Member

Re: Pink Line on paper

Alright. I've scanned from both the plate and the dadf. I get the same line on both.

I tried to clean the optical but i can't really reach inside enough to clean more. 

Am I safe to unscrew some parts to clean even more? 

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Valued Advisor
Valued Advisor

Re: Pink Line on paper

Normally you need a tech, but is ok if you take care. Power off the machine. Unscrew the 2 screws of the platen, take out carefully the platen, pull gently to the right the carriage with lamp and mirror, clean with a dry cloth the mirrors, clean the little CVT glass, clean also the platen on both sides, reinstall the platen glass.

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