Possible bug in workflow scanning in 7855 - empty template list

[Joe Arseneau]

What specific firmware and how was it updated) (CWIS / Altboot / Upgrade tool )

[XeroxRob]

I'm Having the same problem after updating to the latest firmware for our 7845

[Joe Arseneau]

You mean the one in the post you just responded to where my entire post is a link to the firware update tool to the 7830 and 7835?

[Melia axbygb]

can I get the link for this fix/spar but for a 7835 instead please??

[Joe Arseneau]

7830/7835

[Melia axbygb]

I need the link for this problem but for a 7835.. please

http://www.support.xerox.com/support/workcentre-7800-series/file-download/enus.html?contentId=131649

[Joe Arseneau]

Upgrade them both, if the issue still occurs create a new forum post. We don't want to clutter up  solved post

7970

59XX

[handyman]

Howdy

We just switch to a 7970i and 5955i on firmware 5.34540 and the scan templates just disppear but we don't use xerox accounting though.

Haven't really found a pattern to reproduce it.

Any try a firmware upgrade for those units to see if it would fix it?  I see there's a 6.15410 for it too.

[Joe Arseneau]

7830/7835 has a different version

[PeterAXCUMD-AA]

Joe - can that same firmware be used for the 7835 & 7845?  There was a difference with the firmwares for slower vs faster models in the not so distant past.

Pete Moran