PrimeLink C9065 - Error 121-312

[CathyO-Xerox]

Hello Salomonisch,

I see no one has responded to this topic yet so I would now recommend contacting the Support Department to speak with a Specialist who may be familiar with this issue: 1-800-821-2797.

[Salomonisch]

Hello,

unfortunately the device has decided not to start completely.
It only displays errors 121-312, similar to this: https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/WC-5325-error-121-312-urgent/td-p/200065

The suggestion respectively the key combination there does not work.

The problem will probably be a wrong setting (cost counter), but without any menu, there is no option for changing.

Does anyone know how to delete the NVM at startup on this device? Or how to reset the config? Or even start diagnostic menu?

Many thanks in advance!

[Salomonisch]

Hello,

unfortunately the device has decided not to start completely.
It only displays errors 121-312, similar to this: https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/WC-5325-error-121-312-urgent/td-p/200065

The suggestion respectively the key combination there does not work.

The problem will probably be a wrong setting (cost counter), but without any menu, there is no option for changing.

Does anyone know how to delete the NVM at startup on this device? Or how to reset the config? Or even start diagnostic menu?

Many thanks in advance!