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[Print and Scan to Office365] Keeps asking for login credentials - how to save/remember login data?

Hello everyone,

 

we have got a Xerox Workcentre 6655i and installed the app "Print and Scan to Office365". 
When we scan a document, it will be saved to our cloud/sharepoint.

When we click on the app, it asks for login credentials - no problem, we are logging in and the app works as it should.

Now: When we close the app and open it again, it asks AGAIN for login credentials. Everytime! There is no option to save/remember the login data.

We are wondering, why all apps allow to save the login data but this app doesn't.

 

I have talked with the xerox support, they have no solution/patch for this issue and told me: "Maybe it's because of the time-out counter of the machine" 

 

Do you guys have a solution or experienced something similiar? 

Greetings from Germany.

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Valued Advisor
Valued Advisor

Re: [Print and Scan to Office365] Keeps asking for login credentials - how to save/remember login da

As far as I know you only can save a login when logged in as an admin first, so try that.

 

But for App Gallery apps support you need to post in the App Gallery forum

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Joe Arseneau
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Re: [Print and Scan to Office365] Keeps asking for login credentials - how to save/remember login da

Thanks for your reply. I will try that tomorrow and tell you if it worked! 

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Valued Advisor
Valued Advisor

Re: [Print and Scan to Office365] Keeps asking for login credentials - how to save/remember login da

also interested in the outcome

 

if it works, maybe you can create more user accounts then admin on the machine, so a credential can be saved per user

 

would be helpfull indeed

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Valued Advisor
Valued Advisor

Re: [Print and Scan to Office365] Keeps asking for login credentials - how to save/remember login da

It doesn't work with Dropbox due to security issues (Not a Xerox decision), so I don't believe it will with Office365 either, but as I don't have an account to test with, I can't actually verify it will/won't.

 

If it can be done, it will be as I stated, which won't apply to the admin only, it is more "the admin account is the only one that can save the login"

 

This is how you set the App Gallery to always use the same account and never prompt for instance.

 

The App Gallery forum admins/mods are much more knowledgeable on these matters so their answers will be the ones to go with.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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