Hello dshinn.
Thank you for using the Support Forum. Please take a look at this solution for setting up print defaults for black and white and see if this will help in your situation.
If not, we suggest you search our online knowledgebase for this product: WorkCentre 7665.
If you are still unable to resolve the issue please consider contacting your support centre for further assistance.
We have numerous print servers all with Win Svr 08 R2 that lose print settings. Particularly it happens on the 7665's and changes the default options to normal print and disables the color option on all servers. Few people have admin rights on the servers and I know if someone has admin rights on the print server, local changes replicate to the svr but this does not seem to be the case as it affects all printers on all svr's. Has anyone seen this and have a solution.
Thanks,
David