cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Printed job deleted 5875

We have a Xerox WorkCentre 5875 PS, and when one user tries to print it does the following;

 

It prints his jobs, but auto deletes are soon as the Xerox gets them.

They show the job as "unknown" on the Xerox, which is his print jobs, but it auto deletes it.

 

 

-- This person is having issues with two different Xerox machiens, but they are both 5875's, the other is a Xerox WorkCentre 5875 PCL6

 

No other user is having this issue at all, any suggestions on what might be happening?

0 Kudos
3 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Printed job deleted 5875

It prints his jobs, but auto deletes are soon as the Xerox gets them.

If it deletes it, it doesn't get printed, please explain what you meant here.

 


They show the job as "unknown" on the Xerox, which is his print jobs, but it auto deletes it.

Unknown happens due to the port, change it from RAW to LPR

 

1.GIF

 

And even a deleted job should have a reason associated, just go to Job Status > Completed Jobs and select it to get the status.

 

2.GIF

 

3.GIF

 

And since it is all down to the one user, you know it isn't the printer, so the driver, or the user account if accounting is in use, will be the issue

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: Printed job deleted 5875

"It prints his jobs, but auto deletes are soon as the Xerox gets them.
If it deletes it, it doesn't get printed, please explain what you meant here."

 

 

The laptop can print the job, and the message comes up that says the job was printed. When I go to the Xerox no job is showing, when I look at the history of the Xerox it shows that an unknown print job was sent to it, and auto deleted as soon as the Xerox got it. 

 

 

"They show the job as "unknown" on the Xerox, which is his print jobs, but it auto deletes it.
Unknown happens due to the port, change it from RAW to LPR"

 

If I change the port, doesn't that affect all users, not just the one that is having the particular issue?

 

 

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Printed job deleted 5875

Nope, port is to his driver on his PC, not the printer

 

1.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos