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tpfrobson
New Member
New Member

Printer appearing to print but pages are blank

Product Name: VersaLink® C7020/C7025/C7030 Multifunction Printer
Operating System: Not Applicable

Hello,

I'm sure I'm missing something very obvious here but I've really tried everything I can think of. A friend asked me to set up his new VersaLink C7020 printer and everything appears to be working fine when I print or copy. It makes all the rights noises, lights up in the right places. But all that comes out is blank pages. This is the same no matter whether I print or scan and regardless of whether I use the feeder tray at the top or place a sheet on the glass. Printing test pages doesn't help. More strangely, when I look at the drums at the bottom, I can see that toner is coming through. It's as if the powder isn't sticking to the drums.

I can only think that there is some seal or cover or a piece of tape that I've failed to remove but I can't find it, and nor can two other people. Any advice would really be appreciated.

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6 Replies
TammyL-Xerox
Administrator
Administrator

Re: Printer appearing to print but pages are blank

Hello tpfrobson, 

 

I searched our online knowledge base and found an article for blank pages that should help you.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100

Thanks,
TammyL-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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gabiene
Valued Advisor
Valued Advisor

Re: Printer appearing to print but pages are blank

Hi,

I don't have a picture, but what I remember there is a lever on the front cover that at machine installation must be moved in an other position that can permit the transfer belt lever to move in wright position so the 1st BTR's move to the drums.

 

Gabi

tpfrobson
New Member
New Member

Re: Printer appearing to print but pages are blank

Thank you Tammy. That is appreciated. I will give those things a try as soon as I'm able in the next few days. I think I've tried some variant of all these steps though, and all four colours are affected, which makes me think two of the three possibilities are not applicable. Is there a UK number I can use if necessary?

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tpfrobson
New Member
New Member

Re: Printer appearing to print but pages are blank

Thank you Gabi. That is helpful. I think I did try adjusting the lever on the cover, but without really understanding what I was doing or how I was adjusting it. I will try and do it properly now.

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gabiene
Valued Advisor
Valued Advisor

Re: Printer appearing to print but pages are blank

Look at the pictures below to see the correct position for the levers

C7000 Cover lever.jpgC7000 IBT lever.jpg

tpfrobson
New Member
New Member

Re: Printer appearing to print but pages are blank

Thank you Gabi. That has indeed fixed it.

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