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Printer scan to network folder gets an error that says file already exists

Product Name: WorkCentre 3335/3345
Operating System: Windows 10 x64

Our WorkCentre 3335 gives us an error saying File Already Exists. So by default the printer will append a number at the end of the filename (DOC, DOC000, DOC001, etc), once it reaches DOC005 it returns the error that the file already exists. Naming goes back to DOC instead of adding a new number.

I've also tried using different name formats but they do not work. Examples:

Scan%d%m%y

Scan%DD%MM%YYYY

Is there a way to fix this or append time and date option rather than number?

 

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Community Manager
Community Manager

Re: Printer scan to network folder gets an error that says file already exists

Hi kviray, 

Thank you for using the Support Forum. Please take a look at the article about setting up the scan to folder feature.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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