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66mustang
New Member
New Member

Printer will print but not scan

Product Name: Phaser 6180MFP
Operating System: Windows 10

My 6180MFP will print but not scan. The model predates the Xerox Print & Scan app, and trying to use the Windows default scanning application or initializing a scan from the printer itself is not successful. Windows does not detect a scanner connected, and I get a timeout error if I try to scan from the machine. It does copy just fine, too, so it's not a feed or document recognition issue. In the Windows printers & scanners list, it shows "Driver is Unavailable," it can't find any drivers to download, and doesn't even recognize the driver if I manually direct it right to the file. (It still prints though!) 

I know this hardware is old, but if we could get the scanner working, that would be really helpful! Any help would be greatly appreciated. 

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Printer will print but not scan

Hello 66mustang,

I found this article for failed scanning issues on Windows10 that may help you.

 

Thanks,
CathyO-Xerox
Community Manager

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Re: Printer will print but not scan

Here's a couple things I would verify

  • Verify Date & Time
  • Verify a domain name is set
  • Verify a working DNS entry is set

bye for now.

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