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TeoLissa75 New Member
New Member

Problem fax forwordi to mail - Versalink C70XX

Hello all,

I have a issue with fax forwordi to mail on Versalink C70XX.

When I press the "OK" button after completing the configuration form ...nothing happened.

Only responds to the "X" key...without save the configuration.

Can you help me?

Thank yoy very much.

 

Firmware ( 57.4.81 )

 

Best regards.

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Problem fax forwordi to mail - Versalink C70XX

Try 57.05.22. Nobody has reported your issue, so hopefully the update resolves it because I can't replicate that in the Xerox lab and I tried on 4 different C70XX devices.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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George77 New Member
New Member

Re: Problem fax forwordi to mail - Versalink C70XX

Hello,

I have a somewhat similar problem with a Versalink c7025. I have set up fax forward to email. But the device is only printing the incoming fax, instead of forwarding it to the given e-mail address . There are no errors whatsoever and the printer don't even attempt to forward the fax via e-mail. I've tried everything i could to solve the issue but no avail . 

Is it possible that the problem caused by a faulty fax module ? Or is it maybe firmware related ?

Also why was the option to forward fax to smb left out from this device, when it was available on the Xerox WorkCentre 7120 wich is also had a FujiXerox controller ? 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Problem fax forwordi to mail - Versalink C70XX

Is it possible that the problem caused by a faulty fax module ?Or is it maybe firmware related ?

Since fax works, I would think it more likely to be firmware related, or that email doesn't actually work so it rolls back to printing the fax. Easily tested of course, send an email from the printer to the address the fax is supposed to go to. If email works and the forward is active but doesn't, you would probably need to wipe and load the firmware fresh with no clone.

Also why was the option to forward fax to smb left out from this device, when it was available on the Xerox WorkCentre 7120 wich is also had a FujiXerox controller ?

I don't know, as far as I know, only VersaLink doesn't have the option, kind of like scan to mail/ store to folder isn't there. I know there is a planned upgrade to the Versalinks, and it is rumored to be Soontm. But I don't know what it entails.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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