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TammyL-Xerox
Community Manager
Community Manager
‎05-02-2023 08:19 AM

Re: Problem with copy app job status obtained by EIP SDK

Hello Dominik, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Dominik
New Member
New Member
‎04-27-2023 04:17 AM

Problem with copy app job status obtained by EIP SDK

Operating System: Not Specified

Hello,

 

I have problem with job status returned on listActiveJobQueueSecure request which I make using EIP. I would like to get jobs information and make cancel request when job is in blocking state by some time (e.g end of resources). After getting active job I parsed them to List of JobInfo objects and then I check jobState from JobInfo. In my opinion device return correct status for print job but not fully correct for copy job. When something blocking happend on device like out of paper, jobState have two values "PendingHeld" or "ProcessingStopped". In case of 'ProcessingStopped' (during print), on Jobs native application I can see 'Paused' status. Unfortunately when I do copy, and some sheets of job was just printed, copy job in native panel have 'Paused' status, but from request I still receive 'Processing' status in jobState insted of 'ProcessingStopped' or any other which will point that problem occured. In my opinion it is a bug. Can you help me with that? I checked it on two types of devices one Versalink (unfortunatelly doesn't remember a model), and on AltaLink C8135.

Thank you in advance for your help.

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