Problems Setting Scan to email workcentre 3550 with att

[JeffG29757-421]

What ports have you tried?

[Heather at PMP]

I wish it was that easy. But thank you for your response.

[JeffG29757-421]

On windows
Start
Run
Cmd
Ping SMTP.yourdomain.com (this will return an IP address x.x.x.x)
Enter machines IP in internet browser
Under SMTP settings input the SMTP ip x.x.x.x:21 or x.x.x.x:568 you got from cmd
Enter machine email address noreply@yourdomain.com
And done

[Heather at PMP]

Hello,

This is my second Xerox. I was very plase with the performance of my m20I and replaced it a couple years ago with the 3550. Sadly I have never been able to get the scan to email to work on either. I had it working for a short time and then our ISP AT&T blocked us out of some the ports (for no reason). I've tried everything, please help.

I expect it's the settings and there is just simply something beyond the standard set up to work around the issues with AT&T.

Thanks!