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Valued Advisor
Valued Advisor

Re: Received Fax to default to 8.5x11 Inches media instead of A4

Hi Jon1,

Thank you for using the Support Forum. Please make sure you have the Reduce 8.5" x 11" Original to A4 is set to No.  I think the default is Yes.  You can look at the instructions for changing that setting in the How to Enable and Configure Embedded Fax.  If the problem continues please consider contacting your support centre for further assistance.

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New Member
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Received Fax to default to 8.5x11 Inches media instead of A4

Product Name: WorkCentre 5325/5330/5335
Operating System: Windows 10

I have a fax machine configured and set up correctly.

The thing I want to do is to configure the fax machine to print on 8.5x11 Inches media instead of any other types of media (i.e. a4). Today my agency received 190 pages of A4 faxes. Unfortunately we cannot keep different types of paper on hand other that 8.5x11. The workaround I did was waiting until the Xerox jammed on the smaller media, pulled the page out as dictated by the manual, waited until the Xerox realized the media it was printing on is too small, opening and closing the drawer, rinse and repeat.


Any solutions?

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