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1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor
‎02-06-2020 12:29 PM

Re: Receiving Scan to cloud emails intermittently

With no fault there really can't be any help.

I would assume it is a file size problem, but you posted in the printer support forum instead of the App Gallery forum where they may be able to help you from the server side. You should definitely be posting over yonder

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Joe Arseneau
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Kenny230215-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider
‎02-04-2020 01:58 PM

Receiving Scan to cloud emails intermittently

Product Name: Other - specify product in post
Operating System: Other – specify OS in post

Many customers we have will scan a document to their email using the scan to cloud email app and it will work just fine. Then they will send another scan through the scan to cloud email app and it say COMPLETED on the printer but never arrive in their inbox. We checked with all IT personel and there is no Firewall blocking the emails. PLEASE HELP!!

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