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Frequent Member
Frequent Member

Remote directory lock failed on 7545

Hello,

I have some clients with windows 8 and, only for these, the scan to smb directory does not work. My 7545 successfully writes temporary folder and file (with 0kb dimension) but the scan fails.

 

I contacted the support, they upgraded the firmware but no luck!

 

I have this firmware:

Software di sistema:061.121.223.31800
Controller di rete:061.123.25623.LL
Interfaccia utente:061.123.25822
Motore di contrassegno:082.080.000
Controller copia:061.123.25823
Alimentatore automatico:007.008.050
Stazione di finitura:032.052.000
Fax:003.010.017
Sistema operativo controller copia:061.123.25820
Sistema operativo controller di rete:061.123.25820
Scanner:030.141.115
Aggiornamento software:120.116.00132

 

Is there any solution? If support does not give me a solution, what I have to do??

 

Plase note that since a simple hp scan is able to send files with the same login info (path, username, password, ecc) it's not possible that it is a configuration issue.

 

Thanks

Fabio

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Contributor
Contributor

Re: Remote directory lock failed on 7545