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Member
Member

Remove Network Template

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We have a couple of MFDs that have picked up network templates? how do you remove them as we have never had this configred so they've came with this setup.

 

Thanks

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Technical Escalation User
Technical Escalation User

Re: Remove Network Template

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have you tried typing their IP into a browser? from there, check the scan tab first and then also check the properties tab under Services>Scanning>File Repository

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Valued Advisor
Valued Advisor

Re: Remove Network Template

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to remove templates created by a pool , you need to define an empty shared folder in your pool repository, then refresh the templates, it will be blanked then

 

if the templates are created manually, you can just delete them on the webinterface on the "scan" tab

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Member
Member

Re: Remove Network Template

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At the moment nothing is configured in it, so do I set it up like standard network scanning to an empty folder?

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Member
Member

Re: Remove Network Template

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OK, I've tried pointing it to an empty network share and this made no difference, It does not let you leave it blank so I put the letter A in all the fields and this also made no difference. We have a few that arrived like this and like I said we dont use the template pool.

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Valued Advisor
Valued Advisor

Re: Remove Network Template

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Valued Advisor
Valued Advisor

Re: Remove Network Template

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what model of machine do you have?

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Member
Member

Re: Remove Network Template

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We have a 5790 and a 5735

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Agency Analyst
Agency Analyst

Re: Remove Network Template

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BarrieB,

 

The better way to get those templates removed would have a tech do an alt-boot process on the machine. I am not sure if you are a end user, partner, or other...but your machines shouldn't have any information on them if you are just getting them in. I would recommend having a technican clear the memory of the machine and to do an alt-boot.

 

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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Valued Advisor
Valued Advisor

Re: Remove Network Template

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i have some info for you

 

call xerox and ask for patch : 102735v2

 

info :

This patch is ONLY used to remove 2 ghost templates found on the machine at install.  The first ghost template is named ‘mono’ and the other ‘colour’.  Prior to this patch, the only way to remove these templates was to configure a template pool empty folder, point the device to the empty folder and initiate a template update.