Hi, Kimzi, ur right. I get used to FF. Though just IE shows it the other way, that caused me to inspect HTML. (Unfortunately, it didn't help in overall)
![5 Display settings on Touch User Interface [IE].png](https://forum.support.xerox.com/t5/image/serverpage/image-id/3199i8159A9F93F66A8DA/image-size/original?v=mpbl-1&px=-1 "5 Display settings on Touch User Interface [IE].png")
Yes, Joe, most likely there was Cyrillic or Latin (Romanian) non-standard symbol used. Sorry for that system saved the template but fault to deal with later.
I tried to create printer settings clone file with unchecked "Workflow Scanning" and "Templates" options, & then install it, but templates (and it seems the rest) remains unchanged.
Also I try to make this template displayed at the top position. (looking forward a message from system describing the issue). And after that (& till now) I cannot open any scan-related menu item. (system waits till going to power-save mode; setting back has no effect)
Has WC 7830 return to factory defaults option? (hard to find it in manuals) Data losing is not the problem…
System Software Version: 071.010.103.04401
Language is controlled by the browser, not the device, for Fireflox:
Tools>Options>Content
Chrome I believe is Options> Under the Bonnet > Web Content > Languages & Spellchecker settings (I advise not using Chrome on Xerox devices, they just don't play well with each other, not sure why, I use Chrome for day-to-day, but Firefox and IE with the printers)
Template appears to be a corruption, the kind of thing you would see if using a corrupted clone file, or a clone from another device or a major firmware change, in the case of the Connectkey machines like this one, it would be a clone from a firmware that starts with 071(Connectkey 1.0) applied to one starting with 072(Connectkey 1.5) If that is the case, there will probably be no fix except an ALTboot to scrape all settings. I will keep digging for information and update if and when I find a resolution (Not easy without either finding a way to break mine the same way, or finding another report of someone who has actually resolved it)
<Edit> Is it possible there was a non-standard (English) keyboard used for that particular entry with the symbol? Something like "ă" for instance? It could be the system doesn't recognise the character and is faulting it, but that is entirely a guess. It would give me something to throw at some devices to see about recreating the issue.
This is not coming through the template pool, but is it possible to enable one to move templates in it from WC 7830 so as to make them available for deleting without CWIS?
The way I attempt to remove it:
Firstly, CWIS shows it only at Display Settings page:
While scan template list doesn't display this on the face of it. But it simply displayed second with empty name, if I inspect template list with Firefox Firebug.
I can change this list item name to make it clickable, and its appears on it position.
Now I can click it and open its settings, but CWIS return it at new position, while at second one appears the same unclickable empty-named item. I get the option to delete, but it useless, it refers to the item looks like cloned, and not to the one really wanted to remove. I click [Delete], It disappears, but the problem remains. Back to top (( ...
It's hard to say what it would be from your description. Can we assume that the option to delete it does not show up like it does for the other templates?
What does it say for Description? If it says "TWAIN" it will keep coming back because it is being generated by a TWAIN driver on a client PC in your network.
It is possible it is coming from another device through the template pool, if that is the case just change the IP of the pool to be an invalid one and it should clear upon a reboot. But be absolutely certain you do not have a Fiery print server attached to it first.
