Hello lollomax,
I searched our online knowledge base and found two article for you to reference with the setup of scan to email.
Configure Scanning to an Email Address
Scanning Overview
If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100
Thanks,
TammyL-Xerox
Community Manager
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