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8adikHenrik New Member
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SMB error 031-528 cant find server

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Product Name: Xerox WC 6505
Operating System: Windows 10 x64

Hi there,

years ago I install the scan for users. Long time I had no problem with that till we got windows 10. At some of windows 10 (not all of version) when I do scanning I have an SMB error 031-528 on the screen of xerox 6505. I did the same setup what I use for long time. I read many many forums to try to figure out what can cause this thing. Now I will try to write all the things what I setup on the problematic windows 10 PS-es.

This is how I setup network scan:

network scan.jpg
(already tried simple user name as Orsi)

1.) Made a shared "Scan" folder on C:\ (full access for "Orsi" user)

2.) setup network scan as seen upper

Usually dont need any further setup. But I have 031-528 error then I did the next setup more:

1.) Navigate to Control Panel, System and Security and Windows Firewall --> Advanced settings --> Inbound Rules --> New Rule. Add the port -- protocol (TCP or UDP) -- port 139 -- Allow the connection in the next window -- all network type.

2.) I configured the following Group Policy settings: 
Computer configuration\administrative templates\network\Lanman Workstation "Enable insecure guest logons"

3.) Went to Control Panel -> Programs and Features and in the upper left-hand-corner click on "Turn Windows Features On or Off" ..Scrolling down until see SMB 1.0/CIFS File Sharing Support and click on "+" symbol (actually I did it on all of the SMB what I found)

4.) Navigate to Services.msc and turned on the next services to Automatic (Delayed Start):

- DNS Client 
- SSDP Discovery 
- UPnP Device Host 
- Function Discovery Resource Publication 
- TCP/IP NetBIOS Helper
- FDPHost
- Network connections (NetMan)
Peer Name Resolution Protocol (PNRPSvc)

And still have 031-528 error. Please let me know what I have to do more fixing this error. Thanks for advance!


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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: SMB error 031-528 cant find server

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Username needs to be exactly how it is shown on yours in the brackets here


The port should be 445 not 139

The firmware also needs to be the latest, which is the one here to have any realistic hope of scanning to Windows 10, but even then, it only supports SMBv1, and MS/Apple and everyone else has effectively disabled the use of SMBv1. (Yes, I see you manually enabled it, but MS will now disable it on the next update, and many routers will actively stop it too)

Your best bet by far is to add the share as FTP, then everyone can use it how they are currently, and the printer can do it via FTP.

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8adikHenrik New Member
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Re: SMB error 031-528 cant find server

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Thank you! Updated xerox 6505 firmware for windows and I've just changed the port to 445 and enabled the use of SMBv1. Thats it!

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selbarbari New Member
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Re: SMB error 031-528 cant find server

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how did you enable SMBV1?

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