SMB scan error 018-505

[kaika313]

Hi,

are there any known issue with SMB scan to Mac OS Catalina 10.15?

Our C405 firmware is 68.42.1 and when we try to scan to a shared folder machine gives error 018-505.

What we can do?

Thank you

Kari

[CherylO-Xerox]

Hi kaika313,

Thank you for using the Support Forum. Please take a look at the solutions for the error code 018-505. Also consider upgrading your firmware to the latest version. If this does not help please consider contacting your local support centre for additional assistance. 

[kaika313 · Accepted solution]

Finally I found the solution to the problem.

It seems that SMB scan from VersaLink machines works only if you create a shared folder (on Mac OS High Sierra and above) under the home directory. E.g. username/scans. If you create a shared folder that you want to use as SMB repository and put it under one of the home folder directory e.g. under documents folder (username/documents/scans) it doesn't work and it always gives error 018-505.