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kaika313
Occasional Contributor
Occasional Contributor

SMB scan error 018-505

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Product Name: VersaLink® C405 Color Multifunction Printer
Operating System: macOS 10.15 Catalina

Hi,

are there any known issue with SMB scan to Mac OS Catalina 10.15?

Our C405 firmware is 68.42.1 and when we try to scan to a shared folder machine gives error 018-505.

What we can do?

Thank you

Kari

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2 Replies
CherylO-Xerox
Community Manager
Community Manager

Re: SMB scan error 018-505

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Hi kaika313,

Thank you for using the Support Forum. Please take a look at the solutions for the error code 018-505. Also consider upgrading your firmware to the latest version. If this does not help please consider contacting your local support centre for additional assistance. 

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

kaika313
Occasional Contributor
Occasional Contributor

Re: SMB scan error 018-505

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Finally I found the solution to the problem.

It seems that SMB scan from VersaLink machines works only if you create a shared folder (on Mac OS High Sierra and above) under the home directory. E.g. username/scans. If you create a shared folder that you want to use as SMB repository and put it under one of the home folder directory e.g. under documents folder (username/documents/scans) it doesn't work and it always gives error 018-505.