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FBnotWorking
New Member
New Member

SMB support for scanning suddenly stopped working

Product Name: WorkCentre 6515
Operating System: Linux

Hi all,

Suddenly, the SMB destination for scanning stopped working.

Error msg: "Unexpected communications error. Cannot browse at this time. Check the network connection." (translation form French)

Did Xerox patch something?  Does somebody knowhow to set it back up and running?

I found answers involving Windows and a suggestive one with a Synology NAS, but there are none of these on my side.

The device gives no further fault code. There was no change on server side (I'm the sysadmin, no automatic update). Please do not blame Linux if unsure.

Current firmware has been patched to 65.68.31 (from 65.10.41), with no effect.

Thanks for your insights, kind regards,

Fabien

 

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2 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: SMB support for scanning suddenly stopped working

Hello FBnotWorking, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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EricTheActor11
Valued Member
Valued Member

Re: SMB support for scanning suddenly stopped working

Looks like there's a newer service pack available (Xerox WorkCentre 6515 Service Pack 65.68.81) . I would try that and see if it resolves your issue.

bye for now.

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