there are 2 machines at this location. One of them (a 3635) scans fine and has no problems sending to internal and exteral email addresses. But the other (a 7755) will only scan to internal adddresses. Both machines have the exact same SMTP server information, login, and are both on the same network. I have even had the network administrator put the IP address of the 7755 in the smtp relay so i dont believe that is the issue
my question is, why is the one machine working correctly while the other is not?