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jjjeroenski Valued Member
Valued Member

START can not be used - Try again / Start 7835 and 7845

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Xerox installed last week the latest firmware release for the 7845 and 7835

We have now release : 072.040.124.23401         

 

New problem: lots of time with scans or workflow scans that we get the error "Start is not available"

 

Only thing we can do is a complete reboot.

 

Since we are Xerox customer, we have problem after problem, each firmware upgrade is a new problem...

last firmware, problem of "pending job..."

before the addressbook problems and slow working...

 

Xerox is cheap but you may not calculate the hours of support and problem-solving :(

 

 

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8 Replies

Re: START can not be used - Try again / Start 7835 and 7845

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Hi jjjeroenski,
Thank you for using the Xerox forum.

I would suggest that you review these issues with the local service team manager.

You seem frustrated and the manager wants to help you get good performance on your machine.

This helps his serviceman spend less time, and makes Xerox revenue from a performing machine.

If you are outside the USA you should contact the local support center in your area which you can find here:
http://www.xerox.com/about-xerox/contact-us/enus.html

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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jjjeroenski Valued Member
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Re: START can not be used - Try again / Start 7835 and 7845

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Xerox local benelux is already searching for solutions for some months.

If one problems is solved, we have another problem because of bugs in the new firmware releases.

Xerox is just nog stable like they told us...

 

We just have to wait untill another firmware release, and propably with again new problems.

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mohammed_k Occasional Contributor
Occasional Contributor

Re: START can not be used - Try again / Start 7835 and 7845

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dear jjjeroenski

you have to do ALTBOOT Frimwaer Update 

to fix this proplem

thanks 

Remember that you are responsible for your own decisions to act upon the information provided by community members , Without any liability to Xerox.
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JeroenWit New Member
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Re: START can not be used - Try again / Start 7835 and 7845

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The best way to do ALTBOOT is:
Put a file in the ALTBOOT folder named: Disable_Data_Backup and
Forced_Upgrade
Both without a extension !!
Before you do this make a Clonefile to save your settings.
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jjjeroenski Valued Member
Valued Member

Re: START can not be used - Try again / Start 7835 and 7845

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Hi Jeroen,

 

I will ask Xerox technician (Johan Remory) to check if this could be the solution.

 

it's strange because since last week we have the problem mostly with some scan functions, not with all of them.

Off course, it's still if you click tofast that you have "scan is not ready" but with some one touch buttons you have directly start can not be used or is not ready.

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jjjeroenski Valued Member
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Re: START can not be used - Try again / Start 7835 and 7845

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There is a patch for this problem:

they installed a patch on all 7830 and 7845 machines to version :

072.014.23401.632227v1

 

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Reproman1984 Frequent Contributor
Frequent Contributor

Re: START can not be used - Try again / Start 7835 and 7845

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Theres a new spar out

 

 

http://www.support.xerox.com/support/workcentre-7800-series/file-download/enus.html?contentId=125794

 

We have it installed ,so far so good I welcome any feedback.

 

RM

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jjjeroenski Valued Member
Valued Member

Re: START can not be used - Try again / Start 7835 and 7845

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We're first going to wait for other customer results :-)

For the moment the patch update did the fix for the "start" problem.

 

are there other fixes of performance improvements in the spar who could be important?

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