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scschulte
Member
Member

Scan Assistant 64 bit for Mac Big Sur

Product Name: WC3225
Operating System: macOS 11 - Big Sur

Hello,

I have a multifunction Xerox laser printer:  WC3225 with automatic document feeder.  Excellent printer and this came with the software SCAN ASSISTANT for Macintosh which is excellent too!  BUT Apple has changed its requirements for all software-- from late 2019 with macOS 10.15 Catalina and now with macOS 11 Big Sur - all software must be 64 bit.  Scan Assistant is only 32 bit and will not work on the latest macOS systems.

I have tried and tried for months to find someone at XEROX who knows when (or if) they will issue a 64 bit update to the very fine SCAN ASSISTANT program.  No one knows anything.  Like shooting in the dark or something-- I'm amazed at the total lack of knowledge and interest on the part of everyone with whom I've spoken or eMailed concerning this issue.

If anyone knows of an update to SCAN ASSISTANT that will run on Mac and is 64 bit -- please reply.  Any and all replies welcome-- even if it is just to comment on what I've written…

I can say that I've tested VUESCAN for Mac and this is a very solid and complete app in 64 bit that will run on Big Sur.  It does cost about $40 for the basic app --- and it looks like that is going to be my solution but just hoping that SCAN ASSISTANT will be updated because quite frankly-- it is the easiest and best to use and was included with the purchase of my Xerox WC3225 printer in January 2108.

I think Xerox is a fine company with great products-- and don't mean to sound negative about them-- but I am a bit frustrated here and discouraged too…  

Looking forward to hearing from any/every-one here on this issue.  Thanks very much.

Best regards,

Steve Schulte
Saturday 6 February 2021

7 Replies
scschulte
Member
Member

Re: Scan Assistant 64 bit for Mac Big Sur

I would love to have someone from XEROX or a user reply to this request for information about SCAN ASSISTANT in 64 bit for Mac Catalina and Big Sur.

Thanks!

Best regards,

Steve Schulte
Monday 8 February 2021

Artur
New Member
New Member

Re: Scan Assistant 64 bit for Mac Big Sur

same here; I didn't like the Scan Assistant too much, but at the very least it offered the capacity to scan in color (WorkSpace 3025); ever since Catalina that option is gone and while usually that's not a big deal, every now and then it is, actually; and since the previous software proved that the device indeed is capable of scanning in color, it looks like Xerox just doesn't care about customers who already own and use their products... tells a lot about company's culture and - hopefully - future.

and yes, even the latest driver that for some reason is marked as big sur compatible, does not enable color scanning; or to be more precise: there is that option there, and you can very well select it, but it fails every time I attempt it... so, in real world it does not exist :-/

scschulte
Member
Member

Re: Scan Assistant 64 bit for Mac Big Sur

Thanks for your reply and comments!

I truly hope that a XEROX representative can reply here to give us the status of Scan Assistant for Macintosh in 64 bit.

Looking forward to hearing any other comments but again-- especially from someone in the know:  XEROX.

The only thing now keeping me from purchasing a COLOR laser printer from XEROX is this issue and the issue of service.

Best regards,

Steve Schulte
Wednesday 17 February 2021

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Artur
New Member
New Member

Re: Scan Assistant 64 bit for Mac Big Sur

yeah, so the worst dissapointment is that at the moment of purchase everything works fine; but then even though you've purchased one of the latest products released, after a year or two pass and there's a need to upgrade the drivers and supporting software Xerox only tells you "Delivery of updated drivers for macOS® Big Sur is currently being evaluated for this product." And yes, Big Sur is perhaps rather new, but it was exactly the same for years after Catalina was launched. Nothing changed there.

So, to purchase a product that works now, but there is no way of knowing if it will work with the next MacOS release, and it's a confirmed fact that the producer of said product is definitely NOT commited to even update it's software when new, relatively major OS'es are released, well, that's a risk I'm not taking anymore. I'm sure there is other companies to choose from, who are more commited to supporting their clients even after they update their OS.

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scschulte
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Member

Re: Scan Assistant 64 bit for Mac Big Sur

It seems I posted to a different discussion group by mistake…  I finally got someone at Xerox to reply and they basically said they are not making SCAN ASSISTANT in 64 bit for Mac Catalina, Big Sur or beyond.  They tell me to use the ancient "Image Capture" program that comes with Mac-- of course this is not a proper solution -- if it had been, why would they have offered SCAN ASSISTANT 7 years ago?

Here's the latest reply from Xerox in blue below:

I understand your concern and your request to have the Scan Assistant, but that application is not available. Our engineer was able to scan to the WC3225 using Image Capture on a Mac OS 11.2.2. Here are the steps she took:

1. I used a Mac OS 11.2.2
2. I had the 3225 Mac ICDM file loaded I downloaded this file off of Xerox.com
3. Opened Image Capture for macOS Big Sur
4. Selected Xerox Workcentre 3225 under shared
5. Did an overview scan
6. Selected the image area I wanted to scan
7. Selected the Format to be PDF
8. Selected Scan to scan the image
9. Saved the scanned image to my desktop
10. No issues saving or opening the document. I did a PDF and jpeg.without any issues.

I will try this (it hasn't ever worked for me!) but basically have decided to purchase VUESCAN which is even better than SCAN ASSISTANT and can be used on all my scanners.  So pleased that a third party is offering a solution here!  Very sad that Xerox doesn't care…  Xerox has lost me as a customer forever -- and all my associates / family as well.  Really too bad because they make good products-- but without software and service-- no way.

Best regards,

Steve Schulte
Tuesday 9 March 2021

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Artur
New Member
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Re: Scan Assistant 64 bit for Mac Big Sur

so the "solution" offered by Xerox does work for me (Big Sur + WC3025) albeit with a small issue that is: it doesn't work in color;

now, sure enough, WC3025 is a b&w printer/machine, but it used to be able to scan in full color via the scan assistant app; now via the basic macOS apps it only scans in b&w (or more precisely: it appears to be able to scan alright, just can't save the file properly...)

side note: I was unaware of this Image Capture app/way; I would just go to settings, choose printers, select scaners and go from there...

anyway, it looks like the app you're recomending does do the job, but while it's annoying to be able to scan only in b&w, I'm not sure it's worth almost $100 for me to be able to scan in full color again; but it is a solution and thank you for this :-)

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scschulte
Member
Member

Re: Scan Assistant 64 bit for Mac Big Sur

Today, Friday 19 March 2021, I received this directly from XEROX with regard to them providing a 64 bit version of their excellent "Scan Assistant" program for the WC3225 printer:

Xerox does not plan to develop Scan Assistant for the WC3225 and the recent Mac operating systems.

Unbelievable -- they are basically writing-off the Mac community as I explained to the person who wrote to me-- because essentially all macuses are already on Catalina or Big Sur and in the future all macs sold will be only able to run 64 bit apps.  I told the rep this:  

In other words, Xerox is not interesting in selling anything to anyone who has a Mac running macOS Catalina 10.15 or Big Sur 11.2.3 or later macOS’s.  Since most, essentially all macusers are now on Catalina or Big Sur; since no one who purchases a new Mac will go back to Mojave or other macOS’s — that basically is saying that XEROX is not interested in selling ANYTHING to anyone who uses a Mac.
 
I love my XEROX WC3225 - but will not purchase another Xerox product myself; nor for my company.  With 130,000 employees in 180 countries…  Xerox cannot upgrade a basic program to 64 bit.  Very sad - they've lost my business.
 
It looks like VueScan is going to be the only way forward once I move past Mojave.  Please note that there are 2 versions of VueScan and the less-expensive version will work with ADF (automatic document feeders) so you should not have to spend $100 for the advanced version.  That expensive version is more for dedicated scanners - for the WC3225 the less-expensive program will work in Flatbed AND ADF mode -- I got that from the VueScan company directly.  (And if it doesn't, you can upgrade later and just pay an upgrade fee).
 

Best regards,

Steve Schulte
Friday 19 March 2021