I have a multifunction Xerox laser printer: WC3225 with automatic document feeder. Excellent printer and this came with the software SCAN ASSISTANT for Macintosh which is excellent too! BUT Apple has changed its requirements for all software-- from late 2019 with macOS 10.15 Catalina and now with macOS 11 Big Sur - all software must be 64 bit. Scan Assistant is only 32 bit and will not work on the latest macOS systems.
I have tried and tried for months to find someone at XEROX who knows when (or if) they will issue a 64 bit update to the very fine SCAN ASSISTANT program. No one knows anything. Like shooting in the dark or something-- I'm amazed at the total lack of knowledge and interest on the part of everyone with whom I've spoken or eMailed concerning this issue.
If anyone knows of an update to SCAN ASSISTANT that will run on Mac and is 64 bit -- please reply. Any and all replies welcome-- even if it is just to comment on what I've written…
I can say that I've tested VUESCAN for Mac and this is a very solid and complete app in 64 bit that will run on Big Sur. It does cost about $40 for the basic app --- and it looks like that is going to be my solution but just hoping that SCAN ASSISTANT will be updated because quite frankly-- it is the easiest and best to use and was included with the purchase of my Xerox WC3225 printer in January 2108.
I think Xerox is a fine company with great products-- and don't mean to sound negative about them-- but I am a bit frustrated here and discouraged too…
Looking forward to hearing from any/every-one here on this issue. Thanks very much.
Saturday 6 February 2021
I would love to have someone from XEROX or a user reply to this request for information about SCAN ASSISTANT in 64 bit for Mac Catalina and Big Sur.
Monday 8 February 2021
same here; I didn't like the Scan Assistant too much, but at the very least it offered the capacity to scan in color (WorkSpace 3025); ever since Catalina that option is gone and while usually that's not a big deal, every now and then it is, actually; and since the previous software proved that the device indeed is capable of scanning in color, it looks like Xerox just doesn't care about customers who already own and use their products... tells a lot about company's culture and - hopefully - future.
and yes, even the latest driver that for some reason is marked as big sur compatible, does not enable color scanning; or to be more precise: there is that option there, and you can very well select it, but it fails every time I attempt it... so, in real world it does not exist :-/
Thanks for your reply and comments!
I truly hope that a XEROX representative can reply here to give us the status of Scan Assistant for Macintosh in 64 bit.
Looking forward to hearing any other comments but again-- especially from someone in the know: XEROX.
The only thing now keeping me from purchasing a COLOR laser printer from XEROX is this issue and the issue of service.
Wednesday 17 February 2021
yeah, so the worst dissapointment is that at the moment of purchase everything works fine; but then even though you've purchased one of the latest products released, after a year or two pass and there's a need to upgrade the drivers and supporting software Xerox only tells you "Delivery of updated drivers for macOS® Big Sur is currently being evaluated for this product." And yes, Big Sur is perhaps rather new, but it was exactly the same for years after Catalina was launched. Nothing changed there.
So, to purchase a product that works now, but there is no way of knowing if it will work with the next MacOS release, and it's a confirmed fact that the producer of said product is definitely NOT commited to even update it's software when new, relatively major OS'es are released, well, that's a risk I'm not taking anymore. I'm sure there is other companies to choose from, who are more commited to supporting their clients even after they update their OS.
It seems I posted to a different discussion group by mistake… I finally got someone at Xerox to reply and they basically said they are not making SCAN ASSISTANT in 64 bit for Mac Catalina, Big Sur or beyond. They tell me to use the ancient "Image Capture" program that comes with Mac-- of course this is not a proper solution -- if it had been, why would they have offered SCAN ASSISTANT 7 years ago?
Here's the latest reply from Xerox in blue below:
I understand your concern and your request to have the Scan Assistant, but that application is not available. Our engineer was able to scan to the WC3225 using Image Capture on a Mac OS 11.2.2. Here are the steps she took:
1. I used a Mac OS 11.2.2
2. I had the 3225 Mac ICDM file loaded I downloaded this file off of Xerox.com
3. Opened Image Capture for macOS Big Sur
4. Selected Xerox Workcentre 3225 under shared
5. Did an overview scan
6. Selected the image area I wanted to scan
7. Selected the Format to be PDF
8. Selected Scan to scan the image
9. Saved the scanned image to my desktop
10. No issues saving or opening the document. I did a PDF and jpeg.without any issues.
I will try this (it hasn't ever worked for me!) but basically have decided to purchase VUESCAN which is even better than SCAN ASSISTANT and can be used on all my scanners. So pleased that a third party is offering a solution here! Very sad that Xerox doesn't care… Xerox has lost me as a customer forever -- and all my associates / family as well. Really too bad because they make good products-- but without software and service-- no way.
Tuesday 9 March 2021
so the "solution" offered by Xerox does work for me (Big Sur + WC3025) albeit with a small issue that is: it doesn't work in color;
now, sure enough, WC3025 is a b&w printer/machine, but it used to be able to scan in full color via the scan assistant app; now via the basic macOS apps it only scans in b&w (or more precisely: it appears to be able to scan alright, just can't save the file properly...)
side note: I was unaware of this Image Capture app/way; I would just go to settings, choose printers, select scaners and go from there...
anyway, it looks like the app you're recomending does do the job, but while it's annoying to be able to scan only in b&w, I'm not sure it's worth almost $100 for me to be able to scan in full color again; but it is a solution and thank you for this :-)
Today, Friday 19 March 2021, I received this directly from XEROX with regard to them providing a 64 bit version of their excellent "Scan Assistant" program for the WC3225 printer:
Xerox does not plan to develop Scan Assistant for the WC3225 and the recent Mac operating systems.
Unbelievable -- they are basically writing-off the Mac community as I explained to the person who wrote to me-- because essentially all macuses are already on Catalina or Big Sur and in the future all macs sold will be only able to run 64 bit apps. I told the rep this:
Friday 19 March 2021