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Valued Advisor
Valued Advisor

Re: Scan Flatbed lamp Issue

Hi Carlos EnriqueH,

Thank you for using the Support Forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100. 

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Scan Flatbed lamp Issue

Product Name: WorkCentre 6027
Operating System: Windows 10 x64


Hello Community. I have this Issue and don't know if is the lamp or an configuration fail. I'ts like a lamp don't read from the origin corner, and show a big black frame, but the lamp have all the light on.

When I scan anything, have the photo attached result (I hope you can see it).

I need buy something, replace something, reinstall firmware, or any other thing else.

Appreciate any solution. Thanks

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