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Scan - 'ID list empty'

I have a Xerox Phaser 3200MFP and it's installed on a Windows Server 2008 SBS 64bit machine. On the server I also have installed the Xerox Network Scan Manager and added the printer mentioned before, so that I can scan through the network.

 

Now, on the printer I have a button "Scan" and after I press it, I select "Network Scan", and then I choose the Server ID from the list. Everything seems to be ok, but now comes the problem: I can only do the network scan only if (and now comes the strange part) I am connected remotely to the server from any other machine inside or outside the domain. When I'm not connected remotely to the server, when I try to network scan anything, the printer makes an attentioning sound and where the Server ID should appear, now appears a message "ID list empty".

 

Any ideas on this? Thanks.

 

 

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Xerox Employee
Xerox Employee

Re: Scan - 'ID list empty'

Hello cosminnicula,

 

The User Guide states that the Phaser 3200 MFPs network scan feature can be used to remotely scan a document from the machine to an application on a MS Windows OS.  In our test lab, we are able to scan, using the scan utility installed on a PC on the network, and we scanned from the device to the PC.  The 3200 MFP has to be added to the network scan utility (which I think you've done) and a passcode has to be set up.  After that it should work fine.  I have copied a link below that might help in making sure that you have added the machine to the network scan program and then scanning a document over the network.  Hopefully you just missed a step in your installation or setup and walking through these quick steps will fix the issue.

 

http://www.support.xerox.com/support/phaser-3200mfp/support/enus.html

 

Once at the site, in the search field, type, "scan document network" just as I have but excluding the quotes. This will result in a list of solutions - click on the first one titled: Scan a Document Over the Network to an Application on a Microsoft Windows 98 / Me / 2000 / Server 2003 / Vista OS.

 

I hope that this resolves the issue, but if not, please post back and let me know what happened.

John

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New Member
New Member

Re: Scan - 'ID list empty'

Hi JohnM,

 

I did exactly as you suggested and I checked the http://www.support.xerox.com/support/phaser-3200mfp/support/enus.html page by searching for "scan document network".

 

On this page, http://www.support.xerox.com/support/phaser-3200mfp/support/enus.html, there are the instructions for configuring both the computer and the printer so that you can scan through the network.

 

The problem still persists.

 

Here are the steps that I make from the http://www.support.xerox.com/support/phaser-3200mfp/support/enus.html page, from the second section: 1 - 7. After I press ENTER on step 7, "ID list empty" message appears.

 

Please note that if I am connected remotely (through Microsoft Terminal Services) to the machine where Network Scan software is installed, the "ID list empty" message does not appears anymore.

 

Can you please help me out? Thanks!

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New Member
New Member

Re: Scan - 'ID list empty'

Hi,

 

Any news for this problem? Thanks!

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Xerox Employee
Xerox Employee

Re: Scan - 'ID list empty'

Hi cosminnicula,

 

I'm going to see if I can get help from someone that works in software.  Please give me one more day to have someone respond.

Thanks, and I apologize for taking so long to get back to you.

 

John

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Technical Escalation User
Technical Escalation User

Re: Scan - 'ID list empty'

Hi cosminnicula,

 

According to what I understand the machine displays a posive message and you are able to scan only if you are RDP to the machine where the application is installed.... not to de destination server where you want to scan to. Is that correct?

 

If so can you disable any firewall or anti.virus you have on that PC you are RDP to?

Please make sure also you are able to discover the destination server from that network location.

 

Addtionally you can also

Install/Run the application with "Run as Administrator" priveleges,

Im not sure if you can make it run the service with an authenticated user.. but I suppose if this would be the case an escalation would be required.

 

Please select Accept as Solution if you feel this post has helped you.
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New Member
New Member

Re: Scan - 'ID list empty'

Hi RuiC-Xerox,

 

It's true - you understood correctly: I have to be RDP to the server to be able to network scan. The "machine where the application is installed' is actually the "server' (please see the info about the OS installed on the server some messages ago).

 

The server already had disabled the firewall and the antivirus is "Bit Defender Security for File Servers" which I had disabled but the problem still persists.

The server can be discovered from inside the Intranet (if I type inside Run "\\sbs", "sbs" being the name of the server, from any computer inside Intranet or ping sbs, the server is found).

 

The application has been installed from the Administrator account and I also tried both running the "Network Scan" application  normally and also with "Run as Administrator" privileges and still the problem persists. By the way, I am the administrator, so no escalation is needed :)

 

Please give me your feedback about all this and also tell me how can I contact the Xerox support team in Bucharest, Romania so that they could assist me in solving this problem.

 

Thanks!

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New Member
New Member

Re: Scan - 'ID list empty'

Hi, any news on this?

Thanks.

 

P.S. I could be also available with TeamViewer to show you the bug or through any other method. 

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Member
Member

Re: Scan - 'ID list empty'

Just read through this ... I'm curious - are you logging on as the same user directly from the server as you are remotely?  When you install the software you can install it for a current user or all users.  Did you install the scan software directly from the server?  I would log directly on the server and make sure the software is running for that user.

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New Member
New Member

Re: Scan - 'ID list empty'

Hi BITS,

 

Yes, I'm logging on as the same user as I'm logging in remotely.

The software is installed for all the users and yes, I have installed the software directly from the server.

 

I have logged in and checked that the software (Network Scan) is running for the user mentioned previously.

 

Any other help is welcomed! Thanks!

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