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CathyO-Xerox
Community Manager
Community Manager
‎03-14-2023 08:39 AM

Re: Scan Quality Issue

Hello gjencinas,

If you have already adjusted the compression for scans and it didn't fix it, you may need to call for Support: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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gjencinas
New Member
New Member
‎03-12-2023 05:21 AM

Scan Quality Issue

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Not Specified

Good morning, my problem appears when scanning in the Altalink, both to email and to smb, with the latest firmware installed. The quality of the scanned image is very bad, I don't know if it could be due to the type of compression that is performed on the PDF. In the same model of the C8045 series, this fault does not appear. Has anyone happened to it?? How do I solve it. Thank you.

The image 1 is bad quality, the second is best quality

 

Adjunto parte de la image002.png1.PNG2.PNG

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