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mvasquez New Member
New Member

Scan To Email - Office 365

Product Name: WorkCentre 3335/3345
Operating System: Windows 10

Hello!

I have a workcentre 3335 machine, and we moved to O365 over the weekend.  I have configured the device with the SMTP relay as per Microsoft, and added the IP address of the network the machine is on, but when I send out, I get "Enter a valid email address. If failure persists, contact Email administator" on the machine.  I am trying with the microsoft domain name, port 25, no auth or encryption.

I upgraded to firmware version 60.004.00.000..

If I try to setup with SMTP auth and SSL, it also fails.

DNS is setup correctly, as I am able to send using a standard SMTP server that I test with.  The account is the same that we use on a machine in another office, and I also tested with multiple user accounts.

 

How can I test the settings without having to send an email from the unit, and also how can I determine what is happening in the background with this error. I believe it is able to talk to O365, but I don't understand the failure reason.

 

Thanks.
Marc

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mvasquez New Member
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Re: Scan To Email - Office 365

Weird workaround - I am using SMTP2Go and that works, but when it's sending, it shows as user@xerox.com instead of the SMTP auth username and password I'm using. outlook.png

 

 

The above is how outlook rec'd the mail. Should be showing from billing@hydraulax.com

 

Below are settings. Note the Authenticated User radio button cannot be selected and I've tried in IE too.

user.png

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