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Scan To Email - SMTP Error - Xerox 7255

HI Team,

 

Scan to email option is not working on our printer.

 

We are able to ping ,trace and telnet our SMTP server without any issues.

 

Please guide us further,below are the error details

 

Error:

 

Job Status: Failed

 

one or more messages were not sent .device could not transfer messages to the sending mail server (smtp).see your systems adminiistartor

 

Printer Details

machine Model

Xerox WorkCentre 7225 v1 Multifunction System

Name

XRX9C934E7CAAA2

Serial Number:3337135942

 

Regards,

Viswanath

 

 

 

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1 Reply
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan To Email - SMTP Error - Xerox 7255

Step one

Update the firmware

 

Step 2.

Run the trace, do a scan, stop the trace and download it, open in Wireshark, filter for SMTP and discover where/why it fails

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Joe
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