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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Scan To Email - SMTP Error - Xerox 7255

Step one

Update the firmware


Step 2.

Run the trace, do a scan, stop the trace and download it, open in Wireshark, filter for SMTP and discover where/why it fails


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Joe Arseneau
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Scan To Email - SMTP Error - Xerox 7255

Product Name: Other - specify product in post

HI Team,


Scan to email option is not working on our printer.


We are able to ping ,trace and telnet our SMTP server without any issues.


Please guide us further,below are the error details




Job Status: Failed


one or more messages were not sent .device could not transfer messages to the sending mail server (smtp).see your systems adminiistartor


Printer Details

machine Model

Xerox WorkCentre 7225 v1 Multifunction System



Serial Number:3337135942







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