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Valued Advisor
Valued Advisor

Re: Scan application on windows 8.1?

Hi BokorGabor, 

Thank you for using the Support Forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

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Scan application on windows 8.1?

Product Name: Xerox B225 Multifunction Printer
Operating System: Windows 8.1 x64

Hello everyone!

I just bought a B225 MFP, did the network configuration (set static ip). On windows 10 the installation went smoothly with smart start (selected V4 driver with twain driver installation) and at the end of the process the Xerox Print and Scan Experience application installed automatically from the windows app store. Scanning is working fine from there, in pdf too, which is important.

On the other hand, there is problem with the same installation on Windows 8.1, Basically everything gets installed (printer(v4) and scanner drivers also). The only thing missing is the Print and Scan Experience application, which gets installed automatically in win10.

I have looked for drivers, utilities and installed everything related from xerox's support site, but still no joy. Also tried to download Print and Scan Experience application from the windows store manually but the application i have found has to be some older version and doesnt even look like the one on win10 and it has no scanning option.

The only way to scan right now is using windows scan but it can produce only picture formats, no pdf.

Any help would be highly appreciated!

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