Hi,
The springs should never goes out. The counter balance should be enclosed. This means, yours is broken.
Gabi
I have the same problem, I removed the springs from the counterbalance and reinserted it and it works fine.
QUESTION, are the springs supposed to be ENCLOSED in the unit? I cant seem to get it to lay flat with the springs inserted.
I cant figure out why. The only logical anser to me is that the small plastic piece at the bottom of the spring may have broken away from the rest of the hinge???
Hi,
Check the left counterbalance (hinge) of the Document feeder, it is possible to be broken.
Gabi
Hi,
What type of machine?
Gabi