cancel
Showing results for 
Search instead for 
Did you mean: 
NextPc
New Member
New Member

Scan issue (bands)

Product Name: WorkCentre 3335/3345
Operating System: Windows 10

Hi there, I have a problem with a 3335 during both scan and copy: the central part of the scan present a strange band as you can see in the image.

This is a scan on the glass with the top cover opened.

img20210707_19121053.jpg

Is that the lamp, the flat, the board or what ?

Thanks

Luca

0 Kudos
6 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Scan issue (bands)

Hi,

It is from de Image Sensor (CIS)..

 

Gabi

NextPc
New Member
New Member

Re: Scan issue (bands)

Thank you, and did you know where I can find it ?

Is it a common issue ?

Luca

0 Kudos

Re: Scan issue (bands)

Hi

I have a similar problem. Is there any way to fix this, or is the printer unrepairable?

0 Kudos

Re: Scan issue (bands)

Hi

Did you ever get a helpful reply? I have the same problem and can't think how to fix it.

0 Kudos
NextPc
New Member
New Member

Re: Scan issue (bands)

The sostitution of CIS out of warrenty was unconvenient so I buy another one.

Re: Scan issue (bands)

Thanks, I have found the same thing. They are completely useless. They suggested I replaced the Bias Roller, which is part of the print assembly, even though the problem is obviously a scan issue, not a print issue!

0 Kudos