Scan options have disappeared Xerox print & scan

[TammyL-Xerox]

Hello RKSV, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a 2nd level Software Specialist for more assistance. Please call 1-800-821-2797

[RKSV]

Hello,

i install Xerox print and scan experience software for use scan to PC option for my Xerox B225.

After i use scanning option normal ha pend that when i open a program after week or a month suddenly disappears the icon for scan.

I uninstall the printer and program. Then reinstall again everything. And the function of scanning was there for some time and working OK. Then after a month or Two the function disappeared again?!

This happens about every month or two. I purchase the printer mostly for scan documents and bills and print occasionally. Have any solved this problem.

Also the first time when i install the software this printer doesn't wok. So i contact support in they suggest that i reinstall everything and this solve the problem for some time.

It have no sense that i must reinstall over and over the same printer and software.

I use Microsoft Windows 10 home. I regularly install Windows updates. 

Manufacturer: ASUSTeK COMPUTER INC.

Matical board: K30AD_M31AD_M51AD_M32AD

Procesor: Intel(R) Core(TM) i5-4570S CPU @ 2.90GHz, 2901 MHz, št. jeder: 4, št. logičnih procesorjev: 4

System: x64-based PC

RAM: 8Gb

I use Wifi typ of conection, 2,4 GHz, channel 5, TP-Link Wireless USB Adapter

Thanks for any solution