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Ihun
New Member
New Member

Scan options in Xerox print & scan have disappeared following windows update

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

All I want to do is scan a single document to my pc!  The scan options have dissappeared from the Xerox print and scan Experience.  I have tried resinstalling the drivers, no change.  i have come to the forum to look for ideas and see that a firmware update is recommended for the workcentre 6515 so I thought I would try that.  Looks like I need the bridge firmware first, fine.  Download the firmware and instructions.  On the browser web interface software updates are enabled but there is no box/option to select the new firmware file as per the instructions so thats no good.  So I download the Windows Firmware Upgrade Utility to try it that way.  Unzip all the files and move the .bin upgrade file into the same directory but the .exe file will not open a .dll file is missing.  So a good hour or so later I still can't scan my document!!  20 years ago this was so easy, I just need a printer/ scanner that works!

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CherylO-Xerox
Community Manager
Community Manager

Re: Scan options in Xerox print & scan have disappeared following windows update

Hi Ihun, 

Thank you for using the Support Forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100

Thanks,
CherylO-Xerox
Community Manager

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