A client of mine uses Scan to cloud email and last week, one user in the organization stopped receiving scan emails. All other users and external users continue to work fine. I have added a white list rule to the exchange server, checked the users spam folders, and have run trace reports.
The emails appear to not even be hitting our organization's email server but only for one user. I have no way to diagnose this. Are there any viewable logs on the xerox side to see whats going on? This seems to have started happening this past Tuesday or Wed.
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Thanks, CherylO-Xerox Community Manager
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