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Valued Advisor
Valued Advisor

Re: Scan to Cloud email not working for one user

Hi BuffaloConsultant, 

Thank you for using the Support Forum. Make sure you have the latest version of the Scan to Cloud loaded.  Review this article, Xerox Scan to Cloud Email, from the online support for your printer to make sure you have set up everything correctly. Please consider contacting your support centre for further assistance.

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Scan to Cloud email not working for one user

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Not Specified

A client of mine uses Scan to cloud email and last week, one user in the organization stopped receiving scan emails. All other users and external users continue to work fine. I have added a white list rule to the exchange server, checked the users spam folders, and have run trace reports. 

The emails appear to not even be hitting our organization's email server but only for one user. I have no way to diagnose this. Are there any viewable logs on the xerox side to see whats going on? This seems to have started happening this past Tuesday or Wed.