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TCameron New Member
New Member

Scan to Destination for user address book entry fails

Had a clients Workcentre 7830 scanning to a server folder based on settings in the individuals address book entry.

 

Ran into an issue with a bug in the address book where I had to backup the entries, delete them all and then re-import the backup file.

http://tinyurl.com/zwh4gbb

 

This solved the address book problem, however now Scan to Destination fails with the error Login failed.  I have tried putting in an a domain admin account to access the server share but it still fails.

 

Called tech support and they wanted me to setup templates and workflow scanning.  Which I didn't have to do the first time.

Right before the call ended they mentioned "oh you dont need to use templates".  so I never really got an answer.

 

 

Regards

T

 

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5 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to Destination for user address book entry fails

If it worked, then stopped working after it was imported, then the file is corrupt, and likely that Scan to destination was the reason you were getting the false error Display name already exists.

 

Just delete that address book entry and start again.

 

If it is a new entry that is failing it is likely just formatting of the username. The Connectkey products are very specific, and in 95% of cases you can't use a hostname (Has to be set to DHCP and registered on a Domain)

 

So check the properties of the folder and match your login to the part in brackets as highlighted here. it doesn't matter in the least that other printers are using a different format, this one needs it how Windows shows it.

 

4.GIF

 

 

 

 

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Joe
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TCameron New Member
New Member

Re: Scan to Destination for user address book entry fails

Hi Joe,
Thanks for the reply. I just got back to that site and I tried what you suggested and I am still getting the 'Login failure, Check user password, and/or setups."

I am using an Admin account on the domain as the Login Name.

Regards
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to Destination for user address book entry fails

Call Xerox, get 2nd level support and provide them a wireshark trace of the attempted scan then.

 

There are at this point no issues with scanning using SMB, FTP or SMTP with any known service on the Connectkey family of printers running any recent firmware (They all start with 073)

 

SMB port 139 for Vista or older. 445 for Win 7 and newer.

Username exactly as listed in the folder props as seen above.

Folder not located within the a Users Profile (C:\Users on any current Windows box.)

Time and date on the printer within 3 minutes of PC time if HTTPs is enabled on the printer.

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Joe
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TCameron New Member
New Member

Re: Scan to Destination for user address book entry fails

Hi Joe,

 

I will do that .. I did notice that we are on firmware starting with 072 ( 072.010.165.14201 ).  Can you point me to a current version ?

 

 

Thanks

 

 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to Destination for user address book entry fails

Tool installer is here.

We are currently updating the server so you may get 073.xxx.066.08210 (newest) or 073.xxx.xxx.03800 (older) due to website cacheing.

Both work fine

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Joe
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