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JJT New Member
New Member

Scan to Email 6605

Just purchased a Workcentre 6605 and cannot get the Scan to Email to work.  Have tried multiple configurations and all it ever says in the email setup is "not connected".  I have an SMTP server onsite that all other machines on the network can connect to via telnet on port 25, and I can send emails using telnet commands, so I know the smtp server is working properly.  Additionaly, I have tried using smtp servers from godaddy and google (both of which I have valid logins for), and cannot get the email to do anything other than say "not connected".  I installed the latest firmware that is supposed to add SSL for Scan to Email (which is what google would require), but have not been able to get a connection after that upgrade either.  I am in desperate need of getting this setup.

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4 Replies
Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: Scan to Email 6605

JJT,

 

Without knowing a little more of your configure and seeing a configuration sheet its hard to pinpoint an error. Things to check:

  1. Do you see any type of connection to your server from the MFD?
  2. Did you make sure DNS, Gateway, Subnet Mask are correct?
  3. Authentication vs no authentication?
  4. Hard reboot?
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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rutger1986 New Member
New Member

Re: Scan to Email 6605

Having the exact same problem, got local ip address and DNS sever, but there is no way I get the scan to email to work. Keeps on indicating "no connection", while I've tried several e-mail accounts, including that of my ISP.

 

It's a bit annoying, as this was one of the options I'm actually using the most. This should be one of the features that works without any issues..

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rutger1986 New Member
New Member

Re: Scan to Email 6605

Does anyone have a solution?

 

When browsing the internet I found out that 'no connection' is a standard output, even if there is a connection. Whenever you try to send an email it will update the status. In my case it changed to 'unable to connect'.

 

Thanks!

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Community Manager CherylO-Xerox
Community Manager

Re: Scan to Email 6605

Hi rutger1986,

Thank you for using the Support Forum. Please take a look at the solution for scan to email stops working.  After completing that solution follow the steps for setting up email.  If this does not fix the problem please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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