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Scan to Email SMTP Error

Product Name: Xerox WorkCentre 4265
Operating System: Windows 10 x64

This gets so old. We have something working fine, then one day, it just stops working and it seems like nothing will fix it.

We have always had issues with scanning on our Xerox WorkCentre 4265 and for some reason troubleshooting this leased hardware falls on my shoulders. Our Scan to Email quit working again. "Nothing has changed" to my knowledge.

We use Bluehost.com for our email.  Below is the information from Bluehost regarding the email address we use for the scan to email. We've been using the Standard (without SSL) information. 

Bluehost.com Email Configuration InformationBluehost.com Email Configuration Information

 I am unsure what "Server Domain" is supposed to be. It's had several different things filled in there. I'm not sure who has changed it since I'm the only person in the office that ever gets stuck dealing with this headache (and I work overnights). The machine is leased, but any time I tell management to call the leased company for technical support, they blame it on "the network" and don't help.

Xerox WorkCentre 4265 SMTP SetupXerox WorkCentre 4265 SMTP Setup

I am 100% certain the user/password is correct, I have tested it numerous times accessing the webmail from machines that have never utilized the browser based webmail.

Once I can get the Scan to Email working again, I'll worry about the other scanning issues.

The error message "The job could not be sent, a connection to the server could not be established." At the top of the Xerox screen it also reads: "Mail Server Connection Failure Check SMTP IP address or Host name. Check that SMTP port is correct and open."

I did make a new gmail account and was able to get it to work correctly utilizing port 587 and TLS (with Validate Certificate unchecked). However, I'd like to get it back to the original settings we were using instead of a temporary solution.

Any suggestions on how to use our original email address (scan@island--------.com) would be wonderful.

I'll ask about the other Scan to <insert destination here> issues we've always had at a later time.

Thanks in advanced!

//Alex

PS: Hope the images weren't too large.

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Valued Advisor
Valued Advisor

Re: Scan to Email SMTP Error

Since there is nearly 0% chance the printer has anything to do with whatever changes happened to make the email stop (It isn't like Xerox can change it on you), you would have to assume an SMTP server side change. If I had to guess, I would say they probably finally enabled SHA-2 encryption or something similar, and the printer doesn't have a firmware that supports it. And if that is the case, then simply updating the printers firmware to the latest release, which you can find here, would fix the matter.

If that doesn't fix it, you will need to find out what they (Bluehost) changed, I tried to find out, but they shut down their forum in 2016 without notifying its userbase

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Joe Arseneau
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Re: Scan to Email SMTP Error

Sorry for the delayed response, I appreciate the reply, Joe. Hopefully it didn't appear that I was insinuating that the machine started changing its own settings. Bottom line, there are a few people that use it. People push buttons. It's just very unlikely any of them logged into the IP address from a browser where all those

I will try this fix tonight when I return to work and get back to you with the results!

//Alex
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