Scan to Email Setup with O365 SMTP

[JBdn]

Hi Cherly,

Thanks for replying but No, we haven't resolve the issue. Already try different combination based on the KB. Is there any fixed configuration from FujiXerox if we want to use O365 SMTP server (smtp.office365.com) for scan to email setup? or is there any firmware update that we can applied because we saw some post on the community that this issue can be resolved by updating the firmware but for different printer model

[CherylO-Xerox]

Hi JBdn, 

Thank you for using the Support Forum. 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: DocuCentre-IV C2260.

Alternatively, you can visit our Contact Us page for other support options.

[JBdn]

Model: Fuji Xerox Docucentre-IV C2260

Software Version :

Controller ROM	Version 1.121.11
IOT ROM	Version 6.1.0
Finisher A ROM	Version 15.3.0
ADF ROM	Version 12.8.0
Fax ROM	Version 1.1.14
SJFI	Version 3.0.14
SSMI	Version 1.13.3

SMTP Settings:

Server:  smtp.office365.com

port: 587 or 25

auth enabled

Symptoms:

When using the 'scan to email' function on the device, device throwing error (027-777): Server un-suppports SMTP-AUTH. We cannot find any setting on the printer to enable “TLS/StartTLS” and we cannot use/configure connector on O365 as per company policy.

Seeking suggestions.  Thank you.