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Scan to Email fails due to incorrect email address or addresses

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Not Specified

I have 2 Xerox machines on a customers network. They have an IT Company or Department. All the machines are working but 3. They are all using the same settings. there is 1 C405 and 2 7830s involved. We have upgraded the software to the newest versions. Tried sending to various address from the address book and manually keyed in. They are using a relay with MS Exchange. 2 or in one office and 1 is in another. I am running into a loss as to what to do. I am trying Appriver today or possibly even a google account to just see if it will send.

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2 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Scan to Email fails due to incorrect email address or addresses

Hello MarkMoore3, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Re: Scan to Email fails due to incorrect email address or addresses

Here's a couple things I would try

  • Verify the Date & Time are correct on all devices
  • Verify a domain name is set
  • Verify a working DNS entry is set
  • Create a self signed certificate

bye for now.

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