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blackbaron
New Member
New Member

Scan to Email failure

Product Name: WorkCentre 7525/7530/7535/7545/7556
Operating System: macOS 10.15 - Catalina

Hello,

after moving to a new email and web hosting provider all-inkl.com I am not able to get the Scan to Email to work properly on my Xerox WorkCentre 7535. All settings are correct.

It says cannot connect to SMTP network server on the printout.

Regards,

Black Baron

 

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Scan to Email failure

Hello blackbaron, 

 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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blackbaron
New Member
New Member

Re: Scan to Email failure

Hello again,

after moving and testing out another email and web hosting provider alfahosting.de I am not able to get the Scan to Email to work properly on my Xerox WorkCentre 7535. All settings are correct.

Error printout page indicates ... cannot connect to SMTP network server.

This is really annoying.

Regards,

Black Baron

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JordanAXAUQE-AA
Agency Analyst
Agency Analyst

Re: Scan to Email failure

Hey blackbaron,

Have you verified your network settings are correct (TCP/IP, Gateway, DNS, Subnet Mask) - also, make sure IPv6 for DNS is disabled (if this is an option on that model). What SMTP server and port number are you trying to connect to - does it require encryption? Also, what firmware is your machine currently on?

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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