Scan to Email issues when on backup internet connection

[TammyL-Xerox]

Hello systadmin, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

[systadmin]

Scanning stops working when we fail over to our backup internet connection.

Our backup connection is provided by a private link between us and a satelite office whose internet connection we use when our primary goes down.

I'm assuming the issue is caused by additional hops/latency when on our backup connection. Other internal systems can send emails fine. Only the xerox has issues. Are there any settings I can tweak on the printer to account for the increased hops/latency?

Thanks