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1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor

Re: Scan to Email not working

017-714 is an encryption error, usually means something is not supported, so I would guess you are on launch firmware and the mail server uses SHA-2.

Update the firmware, change nothing and try again

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Joe Arseneau
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New Member
New Member

Scan to Email not working

Product Name: WorkCentre 6515
Operating System: Windows 10

Scan to email results in the following error:

"completed with an error (017-714): Smtp over ssl failed"

Using our email provider, Rackspace, we have been able to scan to email on other printers, but for some reason this Workcentre won't handle it.

Any suggestions?

SMTP settings:


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