Thank you for using the Support Forum. Please take a look at the solution for setting up email on the machine. Please make sure that the email account was setup the way you want it at your email server. If this does not help please consider contacting your support centre for further assistance.
Thanks, CherylO-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!