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ARonNYC
New Member
New Member

Scan to Email stopped working in 2022

Product Name: WorkCentre 3335/3345
Operating System: macOS 11 - Big Sur

My client has this WC 3335 that he basically only uses to scan handwritten pages and email them to his secretary.  It took us forEVER to get scan to email to work in the first place, because Xerox support was all but useless.  Anyhoo....

Now scan to email isn't working.  No particular error message, they just fail.  Nothing has changed.  No updates, no wifi changes, nothing.  But when looking at the scan to email report, I noticed that everything was successful until January 2022.  Tried power cycling, no dice.  Even looked for an updated firmware on this website and couldn't find anything.  Anybody have any ideas?

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