Scan to Email

[andymbody]

I noticed that the DNS in the second set of pics is 192.168.1.1 (gateway). The first screen shots show 192.168.8.1. Are these two sets of screen shots taken from the same printer?

I still recommend upgrading the software at this point. And make sure that the time is set correctly.

Also, you can try manually changing the DNS to 8.8.8.8 - this is Google's public DNS server.

And can you confirm that copier2@haynes-ambulance.com is a legitimate 365 account login? In other words... can you access an office365 email account from a web browser using that username (and password)?

Andy

[kmcdurmont]

thanks for your help

[andymbody]

The sw upgrade instructions (Firmware_Installation_Instructions) should be found in the zip file that I posted the link for - it's a PDF document. You will find the instructions and the software in the zip file. I recommend using the "network" delivery method.

I will look at the most recent images that you have uploaded once they become visible.

Andy

[kmcdurmont]

[kmcdurmont]

my DNS name is unknown

My DNS Server address - 192.168.1.1

I still am unable to connect to the SMTP Server

How do I apply the software you suggested for me to use?

[andymbody]

FYI...

I just did a test of the Office365 smtp. Based on my findings, port 587 is the only smtp port that is supported. And TLS is the only encryption that is supported (SSL does not seem to be supported) by that port.

This is the expected behavoir, but I wanted to at least verify it before we waste time with unsupported settings.

[andymbody]

Ok... Thanks for the update

The first thing that I recommend is that you make sure that the sw level on the machine is up to date. This will ensure that the machine is capable of the TLS encryption and SHA-256 hashing. And will hopefully have updated the web interface so that it is a little more friendly. It is also good practice in general.

I realize that you have other machines that are working correctly (and this one was also) and probably have older sw, but I am hoping that an update has been made to the web interface that will make it easier to recommend settings that will get the email working (after your factory reset). The current interface is providing a single section for encryption which is confusing at best. By providing the settings for different protocols and services with no separation between them, does not allow us to know which setting affects which protocol or service. It's simply a mess. It will be a guessing game that neither one of us have time for. I also do not see a way to disable certificate checking (certificate checking is a failure point on many smtp servers, much of the time). Is certificate checking being used within the conversation by default on this device and current sw level? We simple don't know, which is a problem. Hopefully a sw update will make this process much easier.

Below is the latest sw. Please update to this version before we proceed with configuring settings. Also make sure that the date, time, and time zone are accurate on the machine. Let us know when this has been done.

Thanks!

WC 3615 Firmware (2020-08)

[kmcdurmont]

I just wanted to let you know that i am not ignoring you. I am traveling to the location tomorrow to continue to troubleshoot the issue. I will provide more info at that time.

[andymbody]

Also make sure the time is set correctly on the 3615 device. This includes the time zone (you moved the machine to a different city which may have affected the local time). My understanding is that time needs to be accurate (within 3 minutes) as part of the security features of the latest SMTP protocol. But I have not verified that personally.

Andy.

[andymbody]

Also... the smtp login name looks very specific... thats unusual.

The login name needs to be the office365 account login username. The login password needs to be the office365 account password.

Unless you have specific/separate accounts for each copier setup on the office 365 account, I would say that copier2 would not be the login name. But again you would know better than me whether this is the way your office 365 account is setup. Just thought it was worth mentioning.