I have multiple WC 3615s throughout my operation and have used them for years with no issue. I moved one to a different location and when i tried to configure the SMTP, it will not connect to the server. I have set all the properties to match another WC 3615 that is currently working correctly. I have exausted my resources. I hope someone with a little knowledge can help.
Thanks in advance>
1. When you say that you "moved one to different location"... do you mean that you physically moved the machine to a new ethernet port, room, floor, building, city? Or are you referring to simply changing SMTP service on the device?
2. Did this move include changing IP scheme, gateway, DNS, etc.
3. Was email setup and working on this device prior to moving the machine?
4. Which SMTP service are you currently trying to setup?
5. Is it the same as was used before on this device?
6. Which server, port, authentication, encryption settings are you using to setup the SMTP?
I see some possible discrepencies in the settings that you posted.
However, I do not have a 3615 machine to visually reference the smtp setup pages and fields for this particular model. And settings locations can be slightly different depending on the sw version that the 3615 has installed.
So, would you be able to post screenshots of the smtp settings so I can tell you which settings to adjust?
smtp server (host) = smtp.office365.com
Port = 587
SMTP auth (auto)
SSL - disabled
Encryption of 128bit+
Port 443 is for HTTPS (should not have anything to do with email)
Should be using STARTTLS (not STARTTLS if available)
I can get a better idea of which of these settings are relevant and need to be adjusted (and what they should be) if I can see a screenshot.
Also, device time, subnet mask, gateway, DNS settings must also be correct. There are also other things that can affect email connection success.
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