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Valued Advisor
Valued Advisor

Re: Scan to Network - SMB and FTP are not working

Hi GergelyH, 

Thank you for using the Support Forum. Please take a look at the instructions for Scan to Network.  You can also search the knowledgebase for more information on setting up for both SMB and FTP.  Please consider contacting your support centre for further assistance.

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New Member
New Member

Scan to Network - SMB and FTP are not working

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10 x64

Dear All,

Just installed a new Xerox B215 to our LAN via an Ethernet cable. DHCP works fine, all workstations can print and scan from their OS.

I was able to set up the Scan to Email function, but can not create a Scan to Network path.
I tried in the address book adding a Scan to Network destination, but both FTP and SMB settings are not accepted: "Your request failed. Please, try again".

The very same SMB and FTP shares are both properly working when I try an FTP client or add the SMB share on a Win10 machine.

Is there a logfile where I can see what is the issue? Is this a common problem? Any workarounds?

Thank you,

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