Thank you for using the Support Forum. Please take a look at the solutions for the error code 031-528. Make sure that you have checked any new firewalls that may have been applied to the new server. If these solutions do not help please consider contacting your support centre for further assistance.
I have a WorkCenter 6505N. It has been configured to scan to a shared windows server 2012 R2 folder. But it fails to scan and save the file on a shared server location.
This It was working fine until we got a new server.
|Name (Displayed on Printer):|
|Server Type:||Computer (SMB)|
|Host Address (IP Address or DNS Name):|
|Port Number:||(139, 445, 5000 ~ 65535)|
|Login Name (if required by host):|
|Name of Shared Directory:|
|Subdirectory Path (optional):|
I'm able to browse \\192.168.45.100\Scans
Windows Server 2012 R2 Essentials
Share perissions - Everyone - full access
NTFS permissions - Everyone -full access
Ports 139 and 445 are open on server's firewall.
I get an error on screen:
SMB Error -Server not found Error 031-528
|Send To Computer||Cancelled||Scan||0|
It doesnt work if I pu down the username and password I have created aswell.